Psychic Reading FAQ, Timeframes & Client Privacy
ASK RACHEL MARIE · YOUR QUESTIONS, ANSWERED
A little clarity
before your reading.
How I work, what to expect, and a space to bring your questions without shame.
Ask Rachel on WhatsApp“I read energy, not labels.”
My approach
What is a psychic reading?
A psychic reading is a spiritual consultation offering perspective on your questions and circumstances. It supports reflection and personal decision-making, without promising a particular future or replacing professional advice.
What is an energy reader?
An energy reader is a spiritual practitioner who interprets what they experience as energy connected with people and situations. Here, energy describes my spiritual experience, not a scientifically established field I measure or a medical assessment.
What is the Energetic Fingerprint Method?
The Energetic Fingerprint Method is my personal approach to psychic energy reading, developed through over 25 years of professional experience. Its guiding principle is “I read energy, not labels.” I approach each person as an individual rather than fitting them into assumptions about identity or relationships. A dedicated educational page is planned.
How is your approach different?
My approach centers on individuality, compassionate directness, and honest communication. I describe my own spiritual experience rather than claiming all readers work the same way. I personally conduct every reading. AI, chatbots, automated interpretation, and divination tools are not used to conduct readings or generate session messages.
Is this method scientifically established?
I present the Energetic Fingerprint Method as my spiritual practice and experience, not a scientifically validated test or treatment. Research into emotions or interpersonal influence should not be presented as proof of psychic perception or spirit communication.
How do psychic readings and mediumship differ?
Psychic readings focus on your questions, circumstances, and guidance. Mediumship focuses on attempted communication with those who have died, including people or animals. Choose Spirit Communication when mediumship is your primary intention.
Identity & judgment-free readings
What do divine masculine and divine feminine mean?
These are traditional energetic archetypes used within my reading methodology. They do not determine or imply biological sex, gender identity, sexual orientation, pronouns, or relationship preferences. People of any identity may express either energy or a combination. Interpreting energy is not assigning an identity.
Will you respect my identity and pronouns?
Yes. You are the authority on your identity, pronouns, and relationships. Tell me the names, pronouns, and relationship terms you want me to use. Energetic terminology does not override how you describe yourself or another person.
Will you judge me for my relationship or personal circumstances?
“I’m a psychic medium, not the ethics police.” You can discuss marriage, dating, affairs, complicated relationships, sexuality, personal struggles, and sensitive circumstances without being shamed or lectured. I offer compassionate, direct, no-B.S. readings. That does not mean I agree with every choice or help with harmful or illegal conduct.
Services & expectations
What are the four services and prices?
- Text Psychic Reading with Follow-Up: $15 USD per question, with one same-topic follow-up submitted within 24 hours after delivery. Up to five purchased questions per order.
- 30-Minute Live Chat Psychic Reading: $100 USD / 30 minutes through WhatsApp written chat.
- 30-Minute Live Video Psychic Reading: $100 USD / 30 minutes through WhatsApp video.
- Spirit Communication Reading: $200 USD / 75-minute appointment: a 15-minute introduction followed by 60 minutes of spirit communication, through WhatsApp video.
How do I choose the right service?
Choose text for a focused question and written response; live chat for a real-time written conversation; live video for a face-to-face conversation; or Spirit Communication for mediumship. If unsure, message me on WhatsApp before paying.
Can future outcomes or timelines be guaranteed?
No. Personal choices, other people’s choices, and changing circumstances can affect what happens and when. Any timing discussed is guidance rather than a deadline or promise.
Can a particular spirit be guaranteed?
No. I cannot control which spirits communicate or promise contact with a specific person or animal. Bring your intention while leaving room for the session to unfold.
Are readings restricted to adults?
Yes. All clients must be 18 or older.
Can someone attend with me?
Live chat and live video psychic readings require a calm, private setting without other people or distractions. A maximum of two adult attendees may join a Spirit Communication video session. Separately, up to two deceased loved ones may be requested.
Booking & preparation
How do I book and pay?
Choose a service on the Services page and pay using the options displayed by Wix. Text Readings use a direct purchase link for one through five questions and require no appointment. Live appointments require full payment at booking; check the calendar time zone. Review the service policy at checkout.
Is WhatsApp required?
Yes. All readings and reading-related communication take place on WhatsApp only. Install it in advance, use your active WhatsApp number when booking, and message +1 (830) 290-3677. Email and social media are not reading channels.
What happens after I purchase a text reading?
No appointment is needed. After payment, send your first name, focused question and first names of anyone involved on WhatsApp. You may send text, voice or video; my response is written. There is no deadline to submit your original question. The delivery clock starts when I receive your question and required information, not payment. Usually 4–6 business hours; allow up to 24 hours. Reading hours: 10 AM–10 PM Central every day, including holidays. Your same-topic follow-up must be submitted within 24 hours after delivery.
When can I book a live appointment?
Live appointments are offered Sunday–Friday, 10 AM–10 PM Central, subject to the times shown in Wix. Book up to one week ahead with at least two hours’ notice. Video psychic and Spirit Communication appointments begin November 4, 2026; dates appear within the booking window. Check the timezone shown during booking.
How should I prepare?
Write down your main questions. For live sessions, find a calm, private place, charge your device, check your connection, and be available on WhatsApp at your confirmed time. For mediumship, bring your intentions without expecting a guaranteed communicator.
What information should I provide?
Provide the contact details requested at checkout and enough context to state your question clearly on WhatsApp. Share only what is relevant. Do not send passwords, card details, identity documents, or unnecessary private information about yourself or other people. If clarification is needed, I will ask.
Can I ask follow-up questions?
Each purchased text question includes one follow-up on the same original subject. Send it within 24 hours after receiving your written reading. A new topic requires another purchased question. In a live reading, questions can be discussed within the booked time. Additional time is a paid option where offered.
What if I need a particular reading language?
Please confirm your language needs with me on WhatsApp before booking so we can establish whether the service is suitable.
Can readings replace professional advice?
No. Readings offer spiritual guidance and entertainment. I do not provide diagnosis, treatment, medical or mental-health services, legal advice, financial advice, or crisis intervention. Contact a qualified professional for those needs, or local emergency services if there is immediate danger.
Timeframes & predictions
Can you give me a timeframe?
Sometimes impressions about months, dates, or how close someone may be to acting come through during a reading; sometimes they do not. If I am able to give a timeframe, I will explain it openly. If timing does not come through, I will say so rather than inventing a date.
Is a timeframe a guarantee?
No. A timeframe is an impression offered as guidance, not a guaranteed date, deadline, or promise. An impression about a possible outcome and an impression about its timing are separate. Neither should be treated as a certainty.
Why can timing change?
People can change their minds, and circumstances evolve. Personal choices, other people’s decisions, and changing circumstances can affect whether something happens and when. I will be open about what I can and cannot tell you.
What should I do if the timeframe passes?
You can circle back with me on WhatsApp to discuss what was said and what has happened since. I will not automatically invent a new date or promise that an event must still happen. We can distinguish clarification of the original reading from a new assessment of changed circumstances.
Do I need to buy another reading to check the date?
Not simply to ask the same prediction repeatedly until you receive a more definite date. If circumstances have changed or you have a new question, message me first so we can establish whether a new reading would be useful. There is no fixed waiting period stated here.
Can I use my included follow-up to clarify timing?
For a Text Psychic Reading, your included follow-up can clarify the same original subject, including timing discussed in that reading. Send it within 24 hours after receiving your written reading. It does not guarantee that a timeframe will come through. A new or unrelated subject requires a separate purchase. If a timeframe passes later, message me to discuss what help is appropriate; this does not create an unlimited free follow-up entitlement.
Should I put my life on hold until a prediction happens?
No. Psychic guidance should help you make your own choices, not put your life on hold. Keep making decisions based on your needs, boundaries, and what is actually happening. If repeated readings are causing distress or dependency, I may recommend a break.
Are prediction timeframes the same as text-reading delivery times?
No. Prediction timeframes concern events discussed in a reading. Text-reading delivery concerns when you receive my written response: generally 4–6 business hours, allowing up to 24 actual hours after I receive your question and necessary information on WhatsApp, during my regular 10 AM–10 PM Central response hours. The clock does not start at checkout.
Changes, lateness & refunds
How do I check fulfillment progress or my credit balance?
Message Rachel on WhatsApp for reading progress, updates, follow-up coordination and service-specific credit balances or redemption. Billing email is a secondary option: askrachelmarie@gmail.com. Allow up to two business days (Monday–Friday, excluding banking holidays) for billing responses and processing of approved refunds or resolutions. Your payment provider may take additional time to post refunded funds.
What happens if I am late?
A 15-minute grace period applies. The timer starts when we are connected and ready; technical or emotional interruptions pause paid time. I provide your full paid session when my schedule permits. Otherwise, unused paid minutes are reviewed and credited, rounded up to the next whole minute. A missed appointment receives full credit for the same service. Message me on WhatsApp promptly.
Can I cancel or reschedule?
Cancel before your live reading begins for a full refund or full credit for that service. Missed appointments receive full service-specific credit. Use your confirmation’s booking options or contact me on WhatsApp for help rescheduling. Cancellation does not automatically issue a refund or credit; I process and confirm it.
What is the refund policy?
Text: request a refund before submitting your question; completed, delivered readings are nonrefundable. Contact me about cancellation after submission but before delivery. If I cannot establish a sufficient connection to provide the reading, choose a refund or credit. Live: cancel before the reading begins for a full refund or service-specific credit; no-shows receive full service-specific credit. Accepted credit does not expire, is nontransferable and remains tied to the original service; it is separate from loyalty rewards. I administer balances and redemption. Accepted credit is generally final subject to the full policy and its exceptions; if I permanently decline future service because I cannot help, unused credits are refunded.
What if there is a technical problem or an order issue?
Message me on WhatsApp promptly with your booking or order reference and a brief description. Do not send card details. Your situation can be reviewed against the policy that applied to your purchase; this FAQ does not create an additional refund guarantee.
Confidentiality & session notes
Are my identity and personal circumstances kept private?
I treat client identities and private circumstances with discretion. I do not publicly share an identifiable client story or testimonial without explicit permission for that use. A reading is a private professional service, but confidentiality is not absolute and is not a claim of legal privilege.
Are there exceptions to confidentiality?
Information may need to be disclosed when required by applicable law or valid legal process, or where permitted or required to address a serious safety emergency. Service providers process information needed to deliver their services. Disclosures should be limited to what is necessary. This is not a promise to report every disclosure of wrongdoing automatically.
Do you keep notes from my readings?
Yes. I may keep brief, confidential session notes in Wix Contacts/CRM to help provide continuity between readings. These notes are for professional reference, not judgment. I avoid recording unnecessary sensitive details.
Where are notes stored, and who can access them?
Session notes are stored in Wix Contacts/CRM. I do not currently give other staff access. My authorized connected AI assistant may access relevant CRM information when I request administrative help. Wix and the providers supporting these connected services process information under their own terms and privacy policies. This is distinct from conducting a reading: AI is never used to conduct readings or generate session messages. I do not promise that cloud-stored notes are accessible only to me.
How long do you keep my session notes?
My intended retention policy is 12 months after your most recent completed reading, subject to applicable legal requirements. Automatic deletion has not yet been implemented and verified. Once it has, my Privacy Policy will explain the process. This planned period applies to private session notes, not automatically to bookings, payments, client accounts, or records with separate legal retention requirements.
Does deleting session notes also delete WhatsApp messages?
No. CRM notes and WhatsApp conversations are separate records. Deleting a CRM note does not automatically erase messages, copies held by another participant, or service-provider backups. Their handling must be addressed separately in the Privacy Policy.
How can I ask a privacy question?
For privacy and website administration, email askrachelmarie@gmail.com. Describe your request without unnecessary sensitive details. Reading-related communication remains WhatsApp only.
Billing concerns, payment disputes & service eligibility
How do I request a refund or billing resolution?
Please contact me directly on WhatsApp at +1 (830) 290-3677, or email askrachelmarie@gmail.com, to request a refund or resolve a billing concern before opening a PayPal dispute or contacting your bank. Allow up to two business days (Monday–Friday, excluding banking holidays) for a response and processing of an approved refund or resolution. PayPal or your bank may take additional time to post refunded funds. Refund eligibility remains subject to the service policy and applicable law.
What happens if I file a dispute with PayPal or my bank?
If you initiate a PayPal dispute, bank dispute, chargeback, or payment reversal, I reserve the right to end our client relationship, decline future services, close or block your client account, and restrict website access, including IP blocking where technically available and legally permitted. Outstanding disputes will be handled through the relevant payment provider. Account restrictions do not remove any refund owed, cancel your legal rights, or require you to withdraw a dispute to receive money you are entitled to.
Can you refuse or discontinue service?
I reserve the right to decline, cancel, or discontinue services at any time, for any reason, without providing an explanation, to the extent permitted by applicable law. This right applies to all services and client relationships and is not limited to payment or dispute issues. It does not permit unlawful discrimination or override consumer rights. If I decline a paid service that has not been provided, I will refund the unused amount; unused paid credits that cannot be redeemed because I end the client relationship will also be refunded, without duplicating any payment-provider reimbursement.
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